Refund policy

At the Tourism Kamloops Store, we’re all about showcasing Kamloops in style! Every purchase supports Tourism Kamloops and helps share our love for this incredible region. All sales are final, and we do not accept returns or exchanges.

Quality Assurance & Transit Issues

Each product is carefully checked before being packaged to ensure it meets our quality standards. Once your order leaves our hands, any issues that occur during shipping are out of our control, but we’ll do our best to rectify any problems that arise.

Something Not Quite Right?

Please reach out within 14 days of receiving your order with:

• Your order number
• A clear photo of the issue
• A quick description of what went wrong

Our team will review it and find a solution to keep you repping Kamloops in style.

Missing Something?

Got the wrong item? Package missing in action? Hit us up at visitorcentre@tourismkamloops.com or 1.250.372.8000, and we’ll sort it out.

No Cancellations or Changes

We move fast—once your order is placed, it’s locked in. Be sure to double-check your cart before checking out!

Keep Kamloops Close, Wherever You Roam

Share the Kamloops vibe—whether you’re hitting the trails, paddling the Thompson, or just dreaming of your next visit. We love seeing you rep our city, so tag @tourismkamloops when you do!

Need a hand? We’ve got you. Reach out at visitorcentre@tourismkamloops.com, and we’ll be happy to help.

Thanks for supporting local!